Last updated: July 14, 2026

1. Data Controller

Data Controller
The entity responsible for processing the personal data collected through this website is... PLENO100LIMITAÇÕES, LDA., which carries out its commercial activity under the name Diamante Grand Pools.

PLENO100LIMITAÇÕES, LDA.
Trade name: Diamante Grand Pools
NIPC: 519 478 932
Headquarters: Rua David Mourão Ferreira, No. 23
3100-382 Pombal, Portugal
Telephone: 236 024 766 — call to the national landline network
E-mail: diamantegpools@gmail.com

Contact for matters related to data protection:
Olga Cardoso
E-mail: diamantegpools@gmail.com

For questions related to privacy, data protection, or exercising your rights under the GDPR, you can contact the responsible person directly via the email address provided. diamantegpools@gmail.com

2. Scope of this Policy

This Privacy Policy explains how the personal data of visitors to the Diamante Grand Pools website is collected, used, maintained, and protected.

The website is institutional in nature and is intended to present the company, its services, portfolio, and product categories.

No sales, payments, or orders are processed directly through the website.

3. Personal data collected

When using the contact form, the following data may be collected:

• Name;
• Email address;
• Phone number;
• Subject of the contact;
• Message and information provided voluntarily;
• Date and time of submission.

The website may also automatically collect certain technical data necessary for its operation and security, namely:

• IP address;
• Browser and device type;
• Operating system;
• Date and time of access;
• Pages visited;
• Technical and safety records.

We request that you do not submit sensitive data or personal information that is not necessary to respond to the request through this form.

4. Purposes and basis of treatment

Personal data may be processed for the following purposes:

Respond to contact requests

The data is used to analyze and respond to requests for information, questions, quote requests, or contacts related to products and services.

The processing is based on carrying out pre-contractual due diligence requested by the user or on the company's legitimate interest in responding to communications received.

Preparation of proposals or provision of services.

When contact results in a request for a quote, contract, or service provision, the data may be used to prepare proposals, manage the business relationship, and execute the requested service.

Website security

Some technical data may be processed to ensure website security, prevent unauthorized access, fraud attempts, spam, or cyberattacks.

Compliance with legal obligations

The data may be retained or disclosed when necessary to comply with legal, tax, accounting obligations or requirements of competent authorities.

The data submitted through the form will not be used for advertising or sending commercial communications without the specific authorization of the data subject.

Diamante Grand Pools does not make exclusively automated decisions nor does it create profiles of website visitors.

5. Required data

The fields marked as required in the form are necessary in order to analyze and respond to the request.

If the user does not provide the necessary information, it may not be possible to respond to the contact.

6. Data recipients

Personal data may be processed by:

• Persons authorized by Diamante Grand Pools;
• Website hosting providers;
• Email service providers;
• Technicians responsible for website maintenance and security;
• IT service providers;
• Accountants, consultants, or other professionals, when necessary;
• Public, judicial, tax, or police authorities, when legally required.

These providers may only process the data in accordance with the instructions received and for the purposes necessary for the provision of their respective services.

Diamante Grand Pools does not sell, rent, or trade users' personal data.

7. International Transfers

Whenever a service provider processes data outside the European Economic Area, legally established protection mechanisms will be used, such as adequacy decisions, standard contractual clauses, or other safeguards recognized by applicable legislation.

8. Data preservation

The data submitted through the contact form will be kept for the period necessary to respond to and follow up on your request.

Orders that do not result in a commercial relationship may be kept until 24 months after the last communicationunless storage is required for a different period.

When contact results in a quote, contract, or service agreement, the data may be retained for the duration of the business relationship and subsequently for the periods necessary to comply with legal, tax, or accounting obligations, or to defend rights in legal proceedings.

Technical records will only be kept for the period necessary to ensure the operation and security of the website.

9. Data security

Diamante Grand Pools adopts appropriate technical and organizational measures to protect personal data against:

• Unauthorized access;
• Improper disclosure;
• Change;
• Loss;
• Undoing;
• Misuse.

These measures may include SSL security certificates, access control, passwords, website updates, backups, and limiting access to data.

Despite the measures taken, no system connected to the Internet can guarantee absolute security.

10. Rights of data subjects

Under applicable law, the data subject may exercise the following rights:

• Access to your personal data;
• Correction of incorrect or incomplete data;
• Deletion of data, where legally applicable;
• Treatment limitations;
• Opposition to treatment;
• Data portability, where applicable;
• Withdrawal of consent, when treatment depends on consent;
• Filing a complaint with the supervisory authority.

The rights to erasure, restriction of processing, objection, and data portability are provided for in the GDPR and may depend on the purpose and legal basis of the processing.

To exercise your rights, you may contact:

diamantegpools@gmail.com

The request should allow for confirmation of the data subject's identity and identification of the data or processing in question.

The holder may also file a complaint with:

National Data Protection Commission — CNPD

The CNPD provides its own forms for submitting reports and complaints.

11. Cookies

The website may use cookies that are strictly necessary for its operation, security, and correct presentation of content.

Cookies for statistics, advertising, usage analysis, or external services should only be used after obtaining the user's consent, when such consent is legally required.

The CNPD (National Commission for Data Protection) considers that the entity responsible for the website must inform users and obtain consent for non-essential cookies, including cookies used for analytical purposes.

Users can manage their preferences through the cookie banner or panel available on the website.

It is recommended to publish a separate page called Cookie Policy, identifying the cookies that were actually used.

12. Links to other websites

The website may contain links to external pages or social networks.

Diamante Grand Pools is not responsible for the privacy policies, content, or practices of these external websites, and recommends consulting their respective policies.

13. External content and services

If the website uses services such as maps, embedded videos, anti-spam systems, external sources, or statistical tools, these services may collect technical data and use cookies.

The use of these services must respect the consent preferences defined by the visitor.

14. Data on minors

This website is not specifically intended for minors.

Diamante Grand Pools does not intentionally collect data from minors without the authorization of their legal representatives.

15. Changes to the Privacy Policy

This Policy may be updated whenever there are legal, technical, or service changes on the website.

The most recent version will be permanently available on this page, along with its update date.

16. Contacts

For clarifications related to this Privacy Policy, the processing of your personal data, or to exercise your rights:

PLENO100LIMITAÇÕES, LDA.
Commercial designation: Diamante Grand Pools
NIPC: 519 478 932
Address: Rua David Mourão Ferreira, No. 23
3100-382 Pombal, Portugal
Telephone: 236 024 766 — call to the national landline network
E-mail: diamantegpools@gmail.com

Responsible contact: Olga Cardoso